Ambassador Software Works to Improve Patient Satisfaction for Hospitals

Story excerpt provided by Rev1 Ventures.

Written by Greg Pugh.

It’s a common thing these days to be asked to participate in survey about our experience as customers—it happens after we hit the enter key on an e-commerce site, before our cable company connects us to a help desk, or when the wheels have barely touched the ground after a transcontinental airplane flight.

And, if we or a family member has been in the hospital in the last few years, we’ve likely received a patient survey about our experience. Ambassador-H-Cap

That survey has a painfully long name (HCAHPS). It’s required by the Centers for Medicare & Medicaid (CMS) and asks discharged patients to rate their experiences in 27 categories of care, including communications with healthcare professionals, pain management, cleanliness, and noise.

Click here to read the complete article.

Originally published February 25, 2016.

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