Story excerpt provided by Rev1 Ventures.
Written by Greg Pugh.
It’s a common thing these days to be asked to participate in survey about our experience as customers—it happens after we hit the enter key on an e-commerce site, before our cable company connects us to a help desk, or when the wheels have barely touched the ground after a transcontinental airplane flight.
And, if we or a family member has been in the hospital in the last few years, we’ve likely received a patient survey about our experience. Ambassador-H-Cap
That survey has a painfully long name (HCAHPS). It’s required by the Centers for Medicare & Medicaid (CMS) and asks discharged patients to rate their experiences in 27 categories of care, including communications with healthcare professionals, pain management, cleanliness, and noise.
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Originally published February 25, 2016.