Customer Zero – The Birth of a Product

Blog excerpt provided by Cintrifuse.

Written by Eric Fulkert.

Let me tell you a little story about the birth of a product. The year was 2000, and a group approached us about their website. In 2000 we did web design when web design was still expensive and new. This group had a website that they needed to update, allow other people to update, and meet some other specific requirements. The group said something didn’t exist to help them with their problem. They wanted us to build something to solve their website challenges.

The group was Xavier University. In 2000, they had a 3 page website, and wanted to expand to include the faculty and staff online. Xavier was our customer zero. Xavier told us what a college needed from a content management system, and we built it. Our flagship product, Campus Suite, was born from a customer challenge.

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Originally published April 20, 2016.

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