Story excerpt provided by Crain’s Cleveland Business.
Written by Judy Stringer.
For all the hoopla around the digital revolution and how much time and money it will save businesses, the reality is it’s complicated.
Many companies still rely — at least in part — on manual processes. Even those who have digitized nearly every aspect of their workflow struggle to make disparate systems talk with one another. The Software Guild’s Eric Wise said it’s not unlike what we experience personally with our own devices.
“In this digital future we have been promised, I should be able to open up my smartphone and set the temperature on my thermostat at home, and it should remind me when I have a meeting and monitor traffic to tell me when to leave … all of these things to make our lives better,” said Wise, chief academic officer for the Akron-based software training company. “But we are not there yet.”
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Originally published October 29, 2017.