When he was one of the early employees with Columbus health-care solutions provider CoverMyMeds, Nicholas Potts began to ponder a problem the pharmaceutical industry calls medication abandonment. “I saw that when a patient drops off a prescription, if they don’t leave the pharmacy with it due to the pharmacy being backed up or insurance issues filling the prescription, about one in four times that patient never returns for that drug,” Potts says.
That’s a problem for the patient’s health and also for the pharmacy and potentially even the patient’s insurance provider, which could be on the hook for more expensive treatment or an emergency room visit down the line. So Potts launched ScriptDrop to improve the chances that patients would take their medications.
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Story excerpt provided by Columbus CEO.
Written by Cynthia Bent Findlay.
Originally published February 23, 2020.